Last updated
June 15, 2026
1. Overview
This Privacy Policy explains how Pyramids Gates collects, uses, stores, and shares personal information when you visit our website, contact us, request a quote, make a booking request, or join one of our travel experiences.
We use personal information only for practical travel purposes: answering your questions, planning your itinerary, confirming services, supporting your trip, improving our website, and meeting legal or safety obligations.
2. Information We Collect
We may collect your name, email address, phone number, WhatsApp number, country, preferred language, traveler count, pickup location, hotel details, travel dates, chosen tour, package preferences, messages, and any special requests you choose to share.
If online payments are enabled, payment details are handled by payment providers. We do not intentionally store full card numbers on our website.
We may also collect basic technical information such as device type, browser, pages visited, approximate location, referral source, and cookie or analytics data.
3. How We Collect Information
We collect information when you complete a form, send a WhatsApp message, email us, call us, request a booking, subscribe to updates, or communicate with our team before, during, or after a tour.
Some technical information is collected automatically through cookies, analytics tools, hosting logs, or similar technologies when you browse the website.
4. How We Use Information
We use your information to respond to inquiries, prepare quotes, confirm tour details, arrange pickup and guide services, manage changes or cancellations, provide customer support, and keep records of bookings and communications.
We may use technical and usage data to protect the website, understand which pages are useful, improve content, fix errors, and measure marketing performance.
5. When We Share Information
We share only the information needed to operate your trip with trusted service providers such as guides, drivers, ticket suppliers, destination operators, hotels, restaurants, payment processors, website hosting providers, analytics tools, and customer communication services.
We may also share information if required by law, public authorities, safety obligations, dispute resolution, fraud prevention, or to protect the rights and security of Pyramids Gates, travelers, partners, or the public.
6. Cookies and Analytics
Cookies and similar technologies help the website remember preferences, understand visitor activity, improve performance, and measure campaigns. You can adjust cookie settings through your browser, but some website features may not work as expected if cookies are blocked.
Analytics data is usually aggregated and does not directly identify you, but it may be connected to technical identifiers such as device or browser information.
7. Retention
We keep personal information only for as long as needed for the purposes described in this Policy, including booking support, accounting, legal compliance, dispute handling, safety records, and business administration.
When information is no longer needed, we delete it, anonymize it, or keep it in a restricted archive where required by law or legitimate business needs.
8. Security
We use reasonable organizational and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
No website, email, messaging service, or online system is completely secure. Please avoid sending sensitive information unless it is needed for your booking.
9. International Transfers
Because travelers, service providers, hosting systems, communication tools, and analytics providers may be located in different countries, your information may be processed outside your country of residence.
When this happens, we take reasonable steps to ensure information is handled in line with this Policy.
10. Your Choices and Rights
You may ask us to access, correct, update, or delete personal information we hold about you, subject to identity checks and legal, accounting, safety, or dispute-related retention requirements.
You may also ask us to stop non-essential marketing messages. Booking and service messages may still be sent when they are necessary for your trip.
11. Children
Our website and booking channels are intended for adults. Children may join suitable tours with a parent, guardian, or responsible adult, but booking requests must be made by an adult.
12. Updates and Contact
We may update this Privacy Policy when our website, booking tools, suppliers, legal requirements, or services change. The updated date at the top of this page shows the latest version.
Questions or privacy requests can be sent to info@pyramidsgates.com.