Last updated
June 15, 2026
1. Who These Terms Apply To
These Terms apply when you browse Pyramids Gates, request a quote, send a booking request, contact us through WhatsApp or email, or join one of our private tours, transfers, or travel experiences.
By making a request or participating in an experience, you confirm that you are at least 18 years old and that you are authorized to make arrangements for every traveler in your party.
2. Booking Requests and Confirmation
Submitting a form or WhatsApp message is a request, not a confirmed reservation. A booking is confirmed only after we accept the request and send written confirmation with the date, time, pickup point, traveler count, inclusions, and price.
If a tour depends on destination tickets, supplier availability, transport capacity, or guide availability, confirmation may depend on those third-party services being available.
3. Prices, Payments, and Inclusions
Prices shown on the website are starting prices or sample package prices unless a written confirmation states otherwise. Final prices may change based on group size, pickup location, language, destination tickets, optional upgrades, seasonal demand, or custom itinerary changes.
Your confirmation will state what is included. Items not listed as included, such as personal expenses, meals, tips, optional tickets, or special services, are not included unless agreed in writing.
4. Changes, Cancellations, and Refunds
You may request changes to your date, pickup time, traveler count, or itinerary. We will try to help, but changes depend on availability and may affect the price.
Unless your confirmation says otherwise, private tours may be cancelled for a full refund up to 24 hours before the scheduled pickup time. Non-refundable destination tickets, supplier charges, payment processing fees, or custom services may be deducted when they have already been purchased for your booking.
Late arrivals, missed pickups, or no-shows may be treated as completed services and may not be refundable.
5. Itineraries, Timing, and Travel Conditions
Itineraries are planned carefully but may change because of traffic, weather, destination opening hours, security restrictions, ticketing rules, public events, Ramadan or holiday schedules, or other local conditions.
If a planned stop becomes unavailable, we may offer a reasonable alternative, adjust the order of visits, or reschedule where possible.
6. Traveler Responsibilities
Travelers are responsible for providing accurate contact details, being ready at the agreed pickup time, carrying required identification, following guide and driver instructions, and respecting local laws and site rules.
Please tell us before confirmation if any traveler has mobility needs, medical concerns, dietary restrictions, young children, large luggage, or other requirements that may affect the experience.
7. Third-Party Services
Some services may be provided by licensed guides, drivers, ticket suppliers, museums, destination operators, restaurants, hotels, payment providers, or other partners. Their own rules may apply to entry, safety, cancellations, refunds, and conduct.
We are not responsible for third-party changes, closures, delays, or restrictions, but we will support you in finding a practical solution when possible.
8. Safety, Conduct, and Refusal of Service
We may refuse, pause, or end a service if a traveler behaves abusively, breaks site rules, endangers others, damages property, or appears unable to safely participate.
Travelers are responsible for their personal belongings. Please keep passports, cash, phones, cameras, and valuables with you.
9. Website Content and Intellectual Property
Text, design, branding, images, and other website materials are owned by Pyramids Gates or used with permission. You may not copy, resell, scrape, or reuse website content for commercial purposes without written approval.
Tour descriptions and photos are provided to help you choose an experience. They are illustrative and may not represent every exact vehicle, guide, route, crowd level, or weather condition on the day of travel.
10. Liability and Force Majeure
To the maximum extent allowed by law, Pyramids Gates is not liable for indirect losses, missed flights, missed connections, personal purchases, or events outside our reasonable control.
Events outside our control may include severe weather, road closures, government action, destination closures, strikes, accidents, illness, civil disruption, public health restrictions, or other force majeure events.
11. Privacy and Contact
How we collect and use personal information is described in our Privacy Policy.
Questions about these Terms can be sent to info@pyramidsgates.com.